Success story
Diagnostics Center: Automates Appointment Queries with AI Customer Support
QuickHealth Labs automated appointment queries with LeoBrain’s AI, boosting booking efficiency by 45% and improving patient satisfaction.
Industry Type
Healthcare
Location
Manchester, United Kingdom
Number of employee
90+
Introduction
QuickHealth Labs, a mid-sized diagnostics provider in the UK, struggled with high volumes of repetitive appointment queries and scheduling requests. By implementing LeoBrain’s built-in AI customer support chatbot, the center automated its most common queries, enabling faster, smarter, and more consistent client engagement. Booking efficiency improved by 45%, reducing the manual burden on staff while elevating patient satisfaction.
Challenges Faced
High Volume of Repetitive Queries
Appointment confirmation, rescheduling, and test prep FAQs overwhelmed human agents daily.
Delayed Booking Responses
Manual query handling led to missed slots and scheduling conflicts during peak hours.
Fragmented Query Channels
Patients contacted via multiple platforms, causing duplication and slow resolution.
No After-Hours Support
No real-time assistance outside operating hours, affecting patient experience.
Inadequate Query Insights
No data-driven way to track query types, patient wait time, or support performance.
Solutions
AI-Powered Query Handling
LeoBrain’s AI customer support chatbot answered appointment-related queries instantly, 24/7.
Integrated Calendar Support
Real-time syncing with booking software ensured availability and slot confirmation in one step.
Unified Query Inbox
Queries from WhatsApp, email, and web forms funneled into a single AI-powered dashboard.
Automated Escalation Protocols
Urgent medical queries were flagged and redirected to human agents instantly.
Actionable Support Analytics
AI tools for customer support team surfaced real-time performance metrics and patient satisfaction trends.
LeoBrain’s AI SaaS solutions changed how patient queries are handled at QuickHealth Labs. Booking efficiency has soared, staff load has eased, and patient experiences are now consistently responsive—even outside working hours. For SMBs in healthcare, it’s a complete game-changer.
Maya Ellis
Conclusion
In a sector where every patient touchpoint matters, AI-powered SaaS solutions are redefining support workflows. With LeoBrain’s AI in healthcare, diagnostics centers like QuickHealth Labs are not only improving internal efficiency but also creating frictionless, responsive patient experiences. Whether managing appointment queries or post-care follow-ups, your support team becomes smarter and faster with AI on its side.
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