Success story
Global FinTech Giant: AI-Powered Customer Support Across Continents
ApexFin seamlessly unified global support operations, enhancing customer satisfaction and reducing operational costs with AI automation.
Industry Type
FinTech
Location
United States
Number of employee
10,000+
Introduction
A leading FinTech enterprise, ApexFin, deployed LeoBrain’s in-built AI customer support tools to unify support workflows across Asia, Europe, and North America. By automating repetitive queries and streamlining agent handoffs, the company raised Customer Satisfaction Scores (CSAT) from 3.6 to 4.8 in just 60 days. Support costs fell by $70K/month, while multilingual, AI-powered chatbots ensured consistent experiences across all markets.
Challenges Faced
Inconsistent Response Quality
Customer service across global locations lacked standardization, affecting experience and resolution rates.
High Operational Costs
A growing user base meant rising costs for hiring, training, and managing live agents, which significantly impacted the expenses of ApexFin.
Delayed Query Resolution
Manual response operation and language barriers increased waiting period, especially during peak hours.
Low Customer Satisfaction Scores (CSAT)
Inconsistent follow-ups and lagging first-response times led to a drop in satisfaction levels.
Scalability Struggles
The support team struggled to scale operations during product launches and regional expansions.
Solutions
AI Customer Support Chatbot
Deployed multilingual AI chatbots to automate up to 80% of Tier-1 support queries instantly.
Centralized AI Dashboard
Consolidated support data, tickets, and performance analytics into a single, real-time dashboard.
Context-Aware Response Engine
Used AI to generate context-rich, personalized replies based on user history and issue category.
Smart SLA Escalation Alerts
Integrated alerts that prioritized time-sensitive issues and auto-routed to the right agents.
Plug-and-Play Integration
Rolled out LeoBrain’s in-built AI customer support tools without needing additional software or heavy IT support.
LeoBrain’s AI support tools transformed how support is delivered globally. With built-in AI chat automation, repetitive tasks were eliminated, and our agents could focus on complex issues. The multilingual support was the real breakthrough—we finally delivered consistency across continents without growing overheads.
Rajiv Malhotra
Conclusion
By leveraging LeoBrain’s in-built AI customer support automation, ApexFin turned support into a competitive edge. With 24/7 AI chatbots, auto-escalation tools, and multilingual capabilities, service quality scaled effortlessly without increasing headcount. The result? A sharp rise in CSAT scores, significant cost reduction, and a seamless support experience aligned with the pace of digital finance innovation.
You might like this
EdTech
Slash Query Backlog with AI
Learn how a fast-scaling EdTech startup slashed query backlog by 70% with AI customer support chatbot.
Automotive
Automotive Fuelling Customer Loyalty
Discover how a UK-based garage chain leveraged AI-powered SaaS solutions to transform customer support operations.
FinTech
Crypto Startup Success
Here’s how a crypto startup filled 15 roles in 3 weeks with AI-powered recruitment software.
Healthcare
Transforming Nonprofit Recruitment
Here’s how a healthcare NGO saved 50% of the time for rural health campaign managers using AI ATS.
FinTech
Crypto Growth AI Support
Here’s how FinRise automated up to 80% of incoming queries, streamlining global customer support.
Enterprise
Revamped Resort Hiring with AI
Learn how a pioneering hospitality group automated seasonal hiring with AI.
Healthcare
Support AI Automation
Explore how a diagnostics centre boosted operational efficiency by 45 % with an AI customer chatbot.
Healthcare
Tackle Talent Shortage Smarter
Learn how a major hospital network leveraged AI ATS to fill 200+ nursing roles in 8 weeks.
Manufacturing
Enterprise Leadership Reinvented
Explore how a global industrial manufacturer revolutionized leadership hiring eliminating executive mis-hires by 55%.
Healthcare
MedTech Startup Bulk Hiring
Here’s how CareOnCall hired 20 certified specialists 50% faster by integrating AI-powered Applicant Tracking System.
Banking, Finance & Insurance (BFSI)
Soaring Client Satisfaction Scores
Explore how a leading UK-based financial consultancy resolved up to 60% queries with AI customer support.
Real Estate
Real Estate Expansion with AI
Learn how PrimeProperties expanded from 5 to 25 offices using LeoBrain’s AI Applicant Tracking System.
Retail
Transforming Multilingual Support
Explore how a ModaWorld Global boosted multilingual support and spiked conversion rates by 40% with AI support.
Enterprise
Error-Free Hiring with AI
Explore how AlliedMec Industries deployed LeoBrain’s AI ATS to overcome error-prone technician recruitment.
Retail
Peak Season Hiring Spike
Here’s how a UK-based retail agency recruited 500 seasonal associates in 4 weeks using AI-driven ATS.
EdTech
Empowering EdTech with AI
Learn how an ambitious EdTech enabled personalized learning and interaction with conversational AI.
Manufacturing
Blue-Collar Hiring with AI ATS
Here’s how an enterprise manufacturer enhanced blue-collar hiring speed by 60% across 10 plants using AI ATS.
Automotive
EV Startup Support Breakthrough
Here’s how an EV startup set new benchmarks with AI customer support for multilingual query resolution.
Banking, Finance & Insurance (BFSI)
Scaling Blockchain Hiring
Explore how a leading Fintech enterprise leveraged LeoHire’s AI recruitment tools reducing time-to-hire by 70%.
Real Estate
Streamlining Real Estate Hiring
Explore how a growing real estate agency slashed time-to-hire by 50% with AI ATS.
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with artificial intelligence that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Inspire.
Ignite.
© Coretus Technologies Pvt. Ltd.