Success story
EV Startup: Sets New Service Benchmarks with AI Customer Support
EcoDrive Mobility, a fast-growing EV startup, implemented LeoBrain’s AI-powered SaaS solutions to streamline customer support across post-sale journeys, reducing incoming support calls by 35% and achieving a 4.7 CSAT score.
Industry Type
Automotive
Location
Austin, Texas, USA
Number of employee
120
Introduction
EcoDrive Mobility, a fast-growing electric vehicle startup, implemented LeoBrain’s AI-powered SaaS solutions to streamline customer support across post-sale journeys. With AI customer support automation built into the core platform, the startup experienced a 35% drop in incoming support calls and reached an average CSAT score of 4.7.
Challenges Faced
High Volume of Repetitive Inquiries
Customers frequently raised the same concerns about EV charging, warranties, and service appointments.
Manual Query Handling Slowed Resolution
Support agents spent hours routing queries to the correct departments, delaying response times.
Language Barriers Across Support Channels
Global expansion led to multilingual queries that were difficult to handle without native speakers.
No Unified View of Customer History
Support agents lacked context, leading customers to repeat their issues multiple times.
Low After-Sales Engagement
Customer interactions post-purchase dropped, affecting retention and brand loyalty.
Solutions
AI Customer Support Chatbot for Instant Responses
The in-built AI chatbot resolved 85% of post-sale queries autonomously, instantly answering FAQs.
Smart Routing with Natural Language Processing
AI-powered tools auto-routed tickets to the correct department based on customer intent and urgency.
Multilingual Support Across All Channels
Integrated AI tools translated customer queries into over 15 languages, ensuring prompt responses.
360° Customer Context View
Support agents received a quick overview of customer histories for more personalized and faster resolutions.
Proactive Engagement through AI Triggers
AI-driven triggers sent post-sale tips and reminders, boosting customer satisfaction and retention.
LeoBrain’s AI customer support software was a game-changer for EcoDrive Mobility. The in-built chatbot handles repetitive queries instantly, freeing our agents for complex issues. Ticket volumes are down, response times are faster, and our CSAT score now sits at 4.7. For startups in automotive, this AI-powered SaaS solution is a strategic win.
Rachel Ortiz
Conclusion
AI in the automotive industry isn’t just about driverless tech, it’s about fuelling the customer experience so that they can always come back for more. EcoDrive Mobility’s integration of LeoBrain’s AI SaaS solutions reduced operational load and elevated post-sale service. From multilingual automation to real-time ticket handling, you can now deliver scalable, data-backed support that adapts as you grow.
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