Success story
Empowering EdTech with AI Customer Support Automation
LearnSphere boosted user retention by 30% in 3 months with AI-driven student and educator support automation, resolving 85% of queries instantly.
Industry Type
EdTech
Location
London, UK
Number of employee
120
Introduction
LeoBrain’s AI-powered SaaS solutions enabled LearnSphere’s seamless interactive teaching-learning experience through its AI customer support software, automating student and educator interactions across platforms. With up to 85% of queries resolved instantly, user experience improved, and retention rates increased by 30% in under 3 months.
Challenges Faced
High Volume of Repetitive Queries
Students and parents frequently asked similar questions, overwhelming the human support team.
Delayed Responses During Peak Hours
Manual support led to delayed query handling, especially during enrollment and exam periods.
Low Retention Due to Poor Support Experience
Unresolved queries created dissatisfaction, contributing to user churn in competitive EdTech spaces.
Scattered Support Across Channels
Support was split across emails, in-app messages, and social media with no unified tracking.
Limited Insights for Improvement
Lack of analytics made it difficult to identify support trends and optimize responses.
Solutions
AI Chatbot for Instant Query Resolution
LeoBrain’s AI-powered customer support chatbot handled FAQs with instant, accurate responses across channels.
24/7 Centralized Assistance
Queries were managed round the clock through a centralized AI-powered dashboard.
Streamlined Conversations with Contextual Memory
AI maintained context across chats, ensuring smoother and faster resolutions.
Real-Time Analytics on Query Trends
Actionable insights from user queries helped refine support strategy and product FAQs.
Reduced Team Load with AI Automation
Human agents focused on complex issues, while the AI managed routine interactions efficiently.
LeoBrain has been instrumental in scaling LearnSphere’s support capabilities. Their AI-driven EdTech solutions resolved 85% of queries instantly, allowing the team to focus on strategic improvements. We saw a 30% jump in user retention, and our onboarding experience is now smooth, intuitive, and stress-free for both parents and students.
Amelia Green
Conclusion
For fast-growing EdTech startups like LearnSphere, LeoBrain’s AI-powered SaaS tools redefine customer experience. By automating support with AI that understands educational user behavior, you gain happier users, quicker resolutions, and higher retention, all without increasing team size. With LeoBrain, the future of personalized, scalable support in EdTech is already here.
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