Success story
Leading Retail Enterprise: Fashions Global Support with AI Customer Chat
ModaWorld Global, a leading fashion retail enterprise, boosted multilingual support, automating tier-1 queries and increasing conversion rates by 40% with AI.
Industry Type
Retail
Location
United Kingdom
Number of employee
18,000+
Introduction
ModaWorld Global, a leading fashion retail enterprise, operating across 10 countries streamlined multilingual customer support using LeoBrain’s AI-powered SaaS solutions. By deploying an AI customer support chatbot, the company automated tier-1 service, improved query resolution speed, and enhanced engagement. With localized conversations across markets, conversion rates surged by 40%, showing the powerful impact of AI in retail customer support.
Challenges Faced
Language Barriers Across Markets
Customer queries in over 7 languages led to miscommunication and delayed resolutions.
High Volume of Tier-1 Support Queries
Repetitive FAQs overloaded the support team, delaying more complex assistance.
Inconsistent Customer Experience
Varying support quality across countries affected the brand’s global perception.
Limited Real-Time Engagement
Customers dropped off due to lack of immediate, helpful responses during peak shopping hours.
High Support Costs
Scaling multilingual teams across global offices became increasingly unsustainable.
Solutions
AI Customer Support Chatbot
Deployed an intelligent chatbot with Natural Language Processing (NLP) to handle queries in 10+ languages instantly and accurately.
24/7 AI Support Automation
Handled 80% of repetitive tier-1 queries, freeing human agents for high-value tasks.
Consistent Unified Query Resolution
Unified support via website, mobile app, and social media channels with one AI SaaS tool.
Localized Conversations with Contextual AI
Chatbot responses were tailored by region and buying patterns to enhance user experience.
Actionable Support Analytics
Real-time AI tools tracked query types, peak times, and customer sentiment to improve service strategy.
LeoBrain’s AI customer support software revolutionized how we serve global customers. Multilingual queries no longer pose a barrier—our chatbot now resolves them instantly. The result? 40% higher conversion and a consistently high-quality experience across 10 markets.
Amelia Rowe
Conclusion
In retail, time and tone are everything. With LeoBrain’s AI SaaS solutions, ModaWorld Global reimagined its customer support operations. Automated, multilingual conversations helped boost conversions and consistency—proving the future of AI in retail customer service is now. Whether scaling globally or streamlining locally, LeoBrain empowers retail businesses to serve better and grow faster.
You might like this
Small & Medium Business
Five-Star Service With AI
Here’s how a growing UK-based F&B chain tackled escalating hiring demands during peak seasons with AI ATS.
Read More
Real Estate
Smarter Lead Conversions
Learn how PropertyNow doubled qualified leads and improved client engagement by 60% using AI chatbot.
Read More
Tech Startup
Startup Expansion with AI ATS
Learn about how a growing tech startup leveraged enterprise-level LeoBrain’s AI ATS to grow exponentially.
Read More
Healthcare
Healthcare Heroes Hired with AI
Explore how a pioneering hospital network redefined traditional recruitment with LeoBrain’s AI ATS.
Read More
Enterprise
Revamped Resort Hiring with AI
Learn how a pioneering hospitality group automated seasonal hiring with AI.
Read More
Automotive
EV Startup Support Breakthrough
Here’s how an EV startup set new benchmarks with AI customer support for multilingual query resolution.
Read More
EdTech
AI Inclusive Hiring in EdTech
Learn how an education nonprofit built its most diverse leadership team with AI-driven ATS.
Read More
Automotive
Driving Faster Automotive Hiring
Discover how a leading car rental giant hired 50% top talent 2x times faster using AI ATS.
Read More
Hospitality Management
Transformed Luxury Hospitality Hiring
Learn how a global hotel hired multilingual staff in 30 days using LeoHire’s language AI
Read More
Retail
Peak Season Hiring Spike
Here’s how a UK-based retail agency recruited 500 seasonal associates in 4 weeks using AI-driven ATS.
Read More
Small & Medium Business
Local Retailer Scales Branch Hiring
Explore how a local retailer tackled unpredictable seasonal hiring across using AI recruitment software.
Read More
Automotive
Automotive Fuelling Customer Loyalty
Discover how a UK-based garage chain leveraged AI-powered SaaS solutions to transform customer support operations.
Read More
EdTech
Slash Query Backlog with AI
Learn how a fast-scaling EdTech startup slashed query backlog by 70% with AI customer support chatbot.
Read More
Technology
Tech Agency Support Automation
Learn how a UK-based digital solutions agency resolved up to 90% of queries with LeoBrain’s AI SaaS solutions.
Read More
Healthcare
MedTech Startup Bulk Hiring
Here’s how CareOnCall hired 20 certified specialists 50% faster by integrating AI-powered Applicant Tracking System.
Read More
Enterprise
Error-Free Hiring with AI
Explore how AlliedMec Industries deployed LeoBrain’s AI ATS to overcome error-prone technician recruitment.
Read More
Retail
Transforming Multilingual Support
Explore how a ModaWorld Global boosted multilingual support and spiked conversion rates by 40% with AI support.
Read More
Retail
Deploy 24/7 Support
Explore how UrbanFash slashed 45% queries after deploying LeoBrain’s AI customer support software.
Read More
FinTech
FinTech Smart Hiring
Hiring 10 elite growth marketers in just 2 weeks, this FinTech startup leveraged artificial intelligence like never before.
Read More
SaaS/Enterprise Software
Scale Tech Hiring 3X Faster
Explore how a fast-growing SaaS Unicorn hired 15 senior engineers in 4 weeks with AI ATS.
Read More
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with artificial intelligence that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Innovate.
Inspire.
Ignite.
Inspire.
Ignite.
© Coretus Technologies Pvt. Ltd.