Success story
Leading Retail Enterprise: Fashions Global Support with AI Customer Chat
ModaWorld Global, a leading fashion retail enterprise, boosted multilingual support, automating tier-1 queries and increasing conversion rates by 40% with AI.
Industry Type
Retail
Location
United Kingdom
Number of employee
18,000+
Introduction
ModaWorld Global, a leading fashion retail enterprise, operating across 10 countries streamlined multilingual customer support using LeoBrain’s AI-powered SaaS solutions. By deploying an AI customer support chatbot, the company automated tier-1 service, improved query resolution speed, and enhanced engagement. With localized conversations across markets, conversion rates surged by 40%, showing the powerful impact of AI in retail customer support.
Challenges Faced
Language Barriers Across Markets
Customer queries in over 7 languages led to miscommunication and delayed resolutions.
High Volume of Tier-1 Support Queries
Repetitive FAQs overloaded the support team, delaying more complex assistance.
Inconsistent Customer Experience
Varying support quality across countries affected the brand’s global perception.
Limited Real-Time Engagement
Customers dropped off due to lack of immediate, helpful responses during peak shopping hours.
High Support Costs
Scaling multilingual teams across global offices became increasingly unsustainable.
Solutions
AI Customer Support Chatbot
Deployed an intelligent chatbot with Natural Language Processing (NLP) to handle queries in 10+ languages instantly and accurately.
24/7 AI Support Automation
Handled 80% of repetitive tier-1 queries, freeing human agents for high-value tasks.
Consistent Unified Query Resolution
Unified support via website, mobile app, and social media channels with one AI SaaS tool.
Localized Conversations with Contextual AI
Chatbot responses were tailored by region and buying patterns to enhance user experience.
Actionable Support Analytics
Real-time AI tools tracked query types, peak times, and customer sentiment to improve service strategy.
LeoBrain’s AI customer support software revolutionized how we serve global customers. Multilingual queries no longer pose a barrier—our chatbot now resolves them instantly. The result? 40% higher conversion and a consistently high-quality experience across 10 markets.
Amelia Rowe
Conclusion
In retail, time and tone are everything. With LeoBrain’s AI SaaS solutions, ModaWorld Global reimagined its customer support operations. Automated, multilingual conversations helped boost conversions and consistency—proving the future of AI in retail customer service is now. Whether scaling globally or streamlining locally, LeoBrain empowers retail businesses to serve better and grow faster.
You might like this
Hospitality
Café Franchise Support Excellence
Discover how a US-based café franchise established customer loyalty with LeoBrain’s AI-powered SaaS solutions.
Retail
Peak Season Hiring Spike
Here’s how a UK-based retail agency recruited 500 seasonal associates in 4 weeks using AI-driven ATS.
Healthcare
Transforming Nonprofit Recruitment
Here’s how a healthcare NGO saved 50% of the time for rural health campaign managers using AI ATS.
Automotive
EV Startup Support Breakthrough
Here’s how an EV startup set new benchmarks with AI customer support for multilingual query resolution.
Automotive
Automotive Cyber Talent Breakthrough
Discover how VoltAuto accelerated cybersecurity hiring with a compliant AI recruitment software in 30 days.
Enterprise
Error-Free Hiring with AI
Explore how AlliedMec Industries deployed LeoBrain’s AI ATS to overcome error-prone technician recruitment.
Retail
Transforming Multilingual Support
Explore how a ModaWorld Global boosted multilingual support and spiked conversion rates by 40% with AI support.
FinTech
FinTech Smart Hiring
Hiring 10 elite growth marketers in just 2 weeks, this FinTech startup leveraged AI like never before.
Hospitality
Seamless Multilingual AI Support
A premier hospitality group deployed LeoBrain’s AI chatbot achieving a 55% improvement in multilingual response.
Banking, Finance & Insurance (BFSI)
Smarter BFSI Service
A leading UK-based BFSI enterprise boosted customer loyalty with 24/7 AI customer support software.
Small & Medium Business
Filled 40+ Engineer Roles
A mid-sized manufacturer filled 40+ field engineer roles across 3 cities with smart candidate matching.
EdTech
EdTech Startup Hires Visionary Talent
Learn how an ambitious EdTech fast-tracked instructor and TA recruitment by adopting AI Applicant Tracking System.
EdTech
Slash Query Backlog with AI
Learn how a fast-scaling EdTech startup slashed query backlog by 70% with AI customer support chatbot.
Small & Medium Business
Five-Star Service With AI
Here’s how a growing UK-based F&B chain tackled escalating hiring demands during peak seasons with AI ATS.
Banking, Finance & Insurance (BFSI)
Soaring Client Satisfaction Scores
Explore how a leading UK-based financial consultancy resolved up to 60% queries with AI customer support.
Small & Medium Business
Accelerate Hiring Cycles
Here’s how TutorBridge, an EdTech SMB, slashed hiring cycles from weeks to days with AI hiring tool.
Real Estate
2x Real Estate Leads
Learn how HavenRise Properties doubled qualified leads and improved client engagement by 60% using AI chatbot.
Healthcare
MedTech Startup Bulk Hiring
Here’s how CareOnCall hired 20 certified specialists 50% faster by integrating AI-powered Applicant Tracking System.
Real Estate
Smarter Lead Conversions
Learn how PropertyNow doubled qualified leads and improved client engagement by 60% using AI chatbot.
Small & Medium Business
Local Retailer Scales Branch Hiring
Explore how a local retailer tackled unpredictable seasonal hiring across using AI recruitment software.
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with AI that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Inspire.
Ignite.
© LeoBrain