Digital Solutions Agency Resolves Up to 90% Queries with AI

Managing client queries across email, chat, and social media led to inconsistent responses and delayed resolutions.

Operating hours restricted the agency's ability to provide timely assistance to clients in different time zones.

Support teams were overwhelmed with recurring questions, diverting attention from complex client issues.

Manual sorting of support tickets resulted in delayed responses to critical client concerns.

Absence of real-time analytics hindered the agency's ability to assess and improve support strategies.

LeoBrain’s customer support centralized client interactions, ensuring consistent and efficient communication across all channels.

The AI customer support chatbot provided immediate responses to client inquiries, regardless of time or day.

LeoBrain’s AI tools addressed repetitive questions, freeing support staff to focus on complex issues.

AI algorithms prioritized and directed top-priority queries to appropriate team members based on urgency and expertise.

The platform offered insights into response times, resolution rates, and client satisfaction, guiding continuous improvement.