Success story
Transforming Customer Support for BFSI with Conversational AI
CredenceBank, a UK-based BFSI firm, streamlined customer query resolution, improved CSAT by 45%, and boosted agent efficiency with LeoBrain’s Conversational AI.
Industry Type
Banking, Finance & Insurance (BFSI)
Location
London, United Kingdom
Number of employee
1,500+
Introduction
In a high-stakes industry like BFSI, client trust and quick resolution times define success. CredenceBank, a major London-based financial services firm, struggled with overwhelming client queries, missed SLAs, and low satisfaction scores. By implementing LeoBrain’s Conversational AI, they achieved faster responses, 45% higher satisfaction, and round-the-clock consistency.
Challenges Faced
High Volumes of Queries
Thousands of tier-1 customer queries flooded inboxes daily, causing significant delays and SLA breaches.
Language Barriers
Global client base meant support teams struggled with multilingual queries, slowing response times and reducing personalization.
Low Lead Qualification Rates
Poor pre-screening of inbound queries led to wasted time on unqualified prospects and missed sales opportunities.
Disconnected Communication Channels
Fragmented conversations across emails, websites, and messaging apps created miscommunication and poor client experiences.
Inconsistent Response Quality
Agents manually handling FAQs led to inconsistent answers, causing dips in trust and customer satisfaction.
Escalation Overload
Simple queries often escalated unnecessarily to human agents, increasing operational costs and burdening support teams.
Solutions
24/7 Conversational AI Deployment
LeoTalk’s human-like chatbot handled routine inquiries instantly, ensuring non-stop client support around the clock.
Intelligent Messaging Engine
The AI chatbot auto-corrected typos and understood 50+ languages, delivering accurate, localized customer responses.
Lead Optimization Through AI
By analyzing chat history and keyword intent, LeoBrain’s AI boosted qualified lead identification by 80%.
Unified Communication Platform
AI seamlessly integrated customer conversations across WhatsApp, website portals, and banking apps for a frictionless experience.
Consistent Customer Engagement
LeoTalk ensured real-time, consistent, and brand-aligned responses for FAQs, product inquiries, and onboarding queries.
Smart Escalation Handling
The system routed only complex cases to human agents, reducing workload by 55% and improving resolution speeds.
Implementing LeoBrain’s Conversational AI was a game-changer. Our response times dropped dramatically, and customer satisfaction shot up by 45%. It’s incredible how natural the interactions feel—clients often can’t tell if it’s a bot or human. Thanks to LeoTalk, our team is now more focused on delivering true value rather than handling repetitive queries.
Ethan Carter
Conclusion
By streamlining support operations with LeoBrain’s advanced AI-powered chatbot, CredenceBank achieved consistent client engagement, faster resolution rates, and significant operational savings. In an industry where trust and responsiveness matter most, LeoBrain’s Conversational AI transformed client interactions from frustrating waits into seamless, real-time conversations—ultimately setting a new benchmark for BFSI customer support excellence.
You might like this
Automotive
Automotive Cyber Talent Breakthrough
Discover how VoltAuto accelerated cybersecurity hiring with a compliant AI recruitment software in 30 days.
Read More
Healthcare
Healthcare Heroes Hired with AI
Explore how a pioneering hospital network redefined traditional recruitment with LeoBrain’s AI ATS.
Read More
Technology (SaaS Startup)
Boosting Developer Hiring
Discover how a tech startup kickstarted growth by hiring 10 developers using AI-driven Applicant Tracking System.
Read More
Small & Medium Business
Local Retailer Scales Branch Hiring
Explore how a local retailer tackled unpredictable seasonal hiring across using AI recruitment software.
Read More
Retail
Deploy 24/7 Support
Explore how UrbanFash slashed 45% queries after deploying LeoBrain’s AI customer support software.
Read More
Technology
Tech Agency Support Automation
Learn how a UK-based digital solutions agency resolved up to 90% of queries with LeoBrain’s AI SaaS solutions.
Read More
Small & Medium Business
Filled 40+ Engineer Roles
A mid-sized manufacturer filled 40+ field engineer roles across 3 cities with smart candidate matching.
Read More
Banking, Finance & Insurance (BFSI)
Scaling Blockchain Hiring
Explore how a leading Fintech enterprise leveraged LeoHire’s AI recruitment tools reducing time-to-hire by 70%.
Read More
Real Estate
Streamlining Real Estate Hiring
Explore how a growing real estate agency slashed time-to-hire by 50% with AI ATS.
Read More
Real Estate
Real Estate Expansion with AI
Learn how PrimeProperties expanded from 5 to 25 offices using LeoBrain’s AI Applicant Tracking System.
Read More
Small & Medium Business
Accelerate Hiring Cycles
Here’s how TutorBridge, an EdTech SMB, slashed hiring cycles from weeks to days with AI hiring tool.
Read More
FinTech
Crypto Growth AI Support
Here’s how FinRise automated up to 80% of incoming queries, streamlining global customer support.
Read More
Small & Medium Business
Five-Star Service With AI
Here’s how a growing UK-based F&B chain tackled escalating hiring demands during peak seasons with AI ATS.
Read More
Hospitality
Seamless Multilingual AI Support
A premier hospitality group deployed LeoBrain’s AI chatbot achieving a 55% improvement in multilingual response.
Read More
Banking, Finance & Insurance (BFSI)
Smarter BFSI Service
A leading UK-based BFSI enterprise boosted customer loyalty with 24/7 AI customer support software.
Read More
Automotive
EV Startup Support Breakthrough
Here’s how an EV startup set new benchmarks with AI customer support for multilingual query resolution.
Read More
Real Estate
2x Real Estate Leads
Learn how HavenRise Properties doubled qualified leads and improved client engagement by 60% using AI chatbot.
Read More
Banking, Finance & Insurance (BFSI)
Reinventing CX for BFSI
Here’s how a leading BFSI firm improved CSAT by 45%, streamlining customer query resolution with AI chat.
Read More
Healthcare
MedTech Startup Bulk Hiring
Here’s how CareOnCall hired 20 certified specialists 50% faster by integrating AI-powered Applicant Tracking System.
Read More
SaaS/Enterprise Software
Scale Tech Hiring 3X Faster
Explore how a fast-growing SaaS Unicorn hired 15 senior engineers in 4 weeks with AI ATS.
Read More
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with artificial intelligence that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Innovate.
Inspire.
Ignite.
Inspire.
Ignite.
© Coretus Technologies Pvt. Ltd.