Success story
AI-Powered Customer Support Reshapes BFSI Operations
SummitTrust Capital, a UK-based BFSI enterprise, streamlined customer support with AI, reducing agent load by 70%, increasing resolution speed by 50%, and improving global satisfaction scores.
Industry Type
Banking, Finance & Insurance (BFSI)
Location
United Kingdom
Number of employee
15,000+
Introduction
LeoBrain revolutionized customer support at a leading UK-based BFSI enterprise, SummitTrust Capital, automating top priority queries through AI-powered SaaS solutions. With its AI tools for customer support teams, agent load dropped by 70% and resolution speed increased by 50%. This shift ensured faster service delivery, greater customer satisfaction, and long-term cost-efficiency across global operations.
Challenges Faced
High Volume of Repetitive Queries
Customer service teams were overwhelmed by basic, repetitive tier-1 queries that stalled productivity.
Slow Response Times
Delay in ticket resolution led to customer dissatisfaction and churn risk.
Scattered Support Channels
Disconnected systems across chat, email, and helpdesk caused duplication and inefficiency.
Limited Support Coverage
With operations across multiple time zones, maintaining round-the-clock support was a major hurdle.
Low Agent Morale
Manual ticket handling reduced engagement and increased burnout among frontline support staff.
Solutions
AI Customer Support Chatbot
Hassle-free delivery of intelligent, context-aware responses, resolving basic queries instantly without human input.
Automated Ticket Prioritization
Tickets were auto-classified and routed based on urgency, drastically improving support flow.
Unified Query Resolution
A unified dashboard allowed seamless management of support queries across all platforms.
24/7 AI Customer Support Automation
Support was extended globally using AI to offer uninterrupted, real-time service in the BFSI sector.
Live Performance Insights
Built-in dashboards tracked KPIs like resolution time and CSAT, optimizing support strategies.
With LeoBrain, day-to-day support isn’t a bottleneck anymore. The AI-powered chatbot handles thousands of tier-1 queries each week, freeing our agents to focus on meaningful interactions. We’ve seen a 70% reduction in ticket load and faster resolution timelines across the board.
Naomi Fletcher
Conclusion
By leveraging AI SaaS solutions tailored for the BFSI sector, SummitTrust Capital transformed customer service delivery without overhauling existing infrastructure. LeoBrain’s AI customer support automation helped achieve better outcomes at lower costs, proving that scalable, AI-powered SaaS tools are not just an upgrade but a necessity in today’s digital-first finance landscape.
You might like this
Enterprise
Error-Free Hiring with AI
Explore how AlliedMec Industries deployed LeoBrain’s AI ATS to overcome error-prone technician recruitment.
Automotive
Automotive Fuelling Customer Loyalty
Discover how a UK-based garage chain leveraged AI-powered SaaS solutions to transform customer support operations.
Real Estate
Streamlining Real Estate Hiring
Explore how a growing real estate agency slashed time-to-hire by 50% with AI ATS.
Technology
Qualified Contractor Onboarding
LeoBrain’s AI recruitment software helped a tech firm onboard 50+ contractors 3x faster across multiple projects.
Healthcare
Transforming Nonprofit Recruitment
Here’s how a healthcare NGO saved 50% of the time for rural health campaign managers using AI ATS.
Retail
Retail Seasonal Hiring Reinvented
Explore how LeoBrain’s AI ATS automated 50% of seasonal hiring, saving 80% of hiring time.
Automotive
EV Startup Support Breakthrough
Here’s how an EV startup set new benchmarks with AI customer support for multilingual query resolution.
FinTech
FinTech Smart Hiring
Hiring 10 elite growth marketers in just 2 weeks, this FinTech startup leveraged AI like never before.
Hospitality
Seamless Multilingual AI Support
A premier hospitality group deployed LeoBrain’s AI chatbot achieving a 55% improvement in multilingual response.
EdTech
EdTech Startup Hires Visionary Talent
Learn how an ambitious EdTech fast-tracked instructor and TA recruitment by adopting AI Applicant Tracking System.
Manufacturing
Enterprise Leadership Reinvented
Explore how a global industrial manufacturer revolutionized leadership hiring eliminating executive mis-hires by 55%.
Hospitality
Café Franchise Support Excellence
Discover how a US-based café franchise established customer loyalty with LeoBrain’s AI-powered SaaS solutions.
Small & Medium Business
Local Retailer Scales Branch Hiring
Explore how a local retailer tackled unpredictable seasonal hiring across using AI recruitment software.
Retail
Deploy 24/7 Support
Explore how UrbanFash slashed 45% queries after deploying LeoBrain’s AI customer support software.
Retail
Peak Season Hiring Spike
Here’s how a UK-based retail agency recruited 500 seasonal associates in 4 weeks using AI-driven ATS.
Small & Medium Business
Filled 40+ Engineer Roles
A mid-sized manufacturer filled 40+ field engineer roles across 3 cities with smart candidate matching.
Automotive
Driving Faster Automotive Hiring
Discover how a leading car rental giant hired 50% top talent 2x times faster using AI ATS.
Banking, Finance & Insurance (BFSI)
Smarter BFSI Service
A leading UK-based BFSI enterprise boosted customer loyalty with 24/7 AI customer support software.
Technology (SaaS Startup)
Boosting Developer Hiring
Discover how a tech startup kickstarted growth by hiring 10 developers using AI-driven Applicant Tracking System.
Enterprise
FinTech Giant’s Support Enhancement
Explore how a global FinTech giant enhanced customer satisfaction & overseas operation with AI chatbot.
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with AI that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Inspire.
Ignite.
© LeoBrain