Success story
Café Franchise: Brewing Exceptional Customer Experience with AI Customer Support
BeanCraft, a US-based café franchise, improved customer loyalty and satisfaction by automating customer support with LeoBrain’s AI-powered SaaS solutions, boosting response times by 60%.
Industry Type
Hospitality
Location
Florida, US
Number of employee
150+
Introduction
BeanCraft, a US-based cafe franchise, known for its artisanal brews and cozy ambience, sought smarter ways to manage digital interactions. By integrating LeoBrain’s AI-powered SaaS solutions, the business automated customer support for online orders and reviews across platforms. With streamlined workflows and faster response times, the franchise achieved a 60% improvement in response rates, while significantly boosting customer satisfaction and retention.
Challenges Faced
Inconsistent Review Handling
Unmonitored reviews on third-party sites hurt reputation and delayed public engagement.
Delayed Response to Orders
Manual order confirmations and queries led to slow turnaround times during peak hours.
Fragmented Communication Channels
Customer queries came in across email, social media, and web forms with no centralized system.
Staff Dependency for Routine Queries
Basic inquiries tied up floor staff, reducing attention to on-premise guests.
Lack of Real-Time Feedback
Insights on complaints and praise were delayed, limiting chances for immediate improvements.
Solutions
Unified AI Inbox
Unified all queries and reviews into a single interface, eliminating communication silos.
Instant AI-Powered Replies
Automated responses for FAQs, tracking inquiries, and menu questions across multiple channels.
Sentiment-Based Ticketing
Prioritized negative reviews and flagged urgent messages for human escalation.
Multi-Language Support
Engaged international customers with AI that understood and responded in 10+ languages.
24/7 AI Customer Support Chatbot
Delivered round-the-clock engagement without human intervention, improving loyalty and trust.
LeoBrain brought clarity and calm to our chaotic digital touchpoints. Online orders and review responses are now instant, smart, and aligned with our brand voice. Our team has more time to focus on guests inside the café, while digital customers get the same warm experience. We’ve never had this level of consistency across channels before.
Claire Holloway
Conclusion
By deploying LeoBrain’s AI SaaS solutions, BeanCraft transformed how it handled digital interactions, from reviews to online orders. The franchise saw faster response times, improved engagement, and fewer service escalations. Whether managing a busy brunch shift or weekend takeout surge, the brand now delivers a seamless, responsive experience that scales with demand.
You might like this
Technology
Tech Agency Support Automation
Learn how a UK-based digital solutions agency resolved up to 90% of queries with LeoBrain’s AI SaaS solutions.
Manufacturing
Enterprise Leadership Reinvented
Explore how a global industrial manufacturer revolutionized leadership hiring eliminating executive mis-hires by 55%.
Manufacturing
Blue-Collar Hiring with AI ATS
Here’s how an enterprise manufacturer enhanced blue-collar hiring speed by 60% across 10 plants using AI ATS.
Hospitality
Café Franchise Support Excellence
Discover how a US-based café franchise established customer loyalty with LeoBrain’s AI-powered SaaS solutions.
Real Estate
Real Estate Expansion with AI
Learn how PrimeProperties expanded from 5 to 25 offices using LeoBrain’s AI Applicant Tracking System.
Banking, Finance & Insurance (BFSI)
Reinventing CX for BFSI
Here’s how a leading BFSI firm improved CSAT by 45%, streamlining customer query resolution with AI chat.
Tech Startup
Startup Expansion with AI ATS
Learn about how a growing tech startup leveraged enterprise-level LeoBrain’s AI ATS to grow exponentially.
Hospitality
Seamless Multilingual AI Support
A premier hospitality group deployed LeoBrain’s AI chatbot achieving a 55% improvement in multilingual response.
Banking, Finance & Insurance (BFSI)
Soaring Client Satisfaction Scores
Explore how a leading UK-based financial consultancy resolved up to 60% queries with AI customer support.
Healthcare
Support AI Automation
Explore how a diagnostics centre boosted operational efficiency by 45 % with an AI customer chatbot.
Small & Medium Business
Five-Star Service With AI
Here’s how a growing UK-based F&B chain tackled escalating hiring demands during peak seasons with AI ATS.
FinTech
FinTech Smart Hiring
Hiring 10 elite growth marketers in just 2 weeks, this FinTech startup leveraged artificial intelligence like never before.
Healthcare
Transforming Nonprofit Recruitment
Here’s how a healthcare NGO saved 50% of the time for rural health campaign managers using AI ATS.
FinTech
Crypto Growth AI Support
Here’s how FinRise automated up to 80% of incoming queries, streamlining global customer support.
Healthcare
Tackle Talent Shortage Smarter
Learn how a major hospital network leveraged AI ATS to fill 200+ nursing roles in 8 weeks.
Small & Medium Business
Accelerate Hiring Cycles
Here’s how TutorBridge, an EdTech SMB, slashed hiring cycles from weeks to days with AI hiring tool.
Small & Medium Business
Local Retailer Scales Branch Hiring
Explore how a local retailer tackled unpredictable seasonal hiring across using AI recruitment software.
Retail
Deploy 24/7 Support
Explore how UrbanFash slashed 45% queries after deploying LeoBrain’s AI customer support software.
Automotive
Driving Faster Automotive Hiring
Discover how a leading car rental giant hired 50% top talent 2x times faster using AI ATS.
Retail
Transforming Multilingual Support
Explore how a ModaWorld Global boosted multilingual support and spiked conversion rates by 40% with AI support.
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with artificial intelligence that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Inspire.
Ignite.
© Coretus Technologies Pvt. Ltd.