Success story
Café Franchise: Brewing Exceptional Customer Experience with AI Customer Support
BeanCraft, a US-based café franchise, improved customer loyalty and satisfaction by automating customer support with LeoBrain’s AI-powered SaaS solutions, boosting response times by 60%.
Industry Type
Hospitality
Location
Florida, US
Number of employee
150+
Introduction
BeanCraft, a US-based cafe franchise, known for its artisanal brews and cozy ambience, sought smarter ways to manage digital interactions. By integrating LeoBrain’s AI-powered SaaS solutions, the business automated customer support for online orders and reviews across platforms. With streamlined workflows and faster response times, the franchise achieved a 60% improvement in response rates, while significantly boosting customer satisfaction and retention.
Challenges Faced
Inconsistent Review Handling
Unmonitored reviews on third-party sites hurt reputation and delayed public engagement.
Delayed Response to Orders
Manual order confirmations and queries led to slow turnaround times during peak hours.
Fragmented Communication Channels
Customer queries came in across email, social media, and web forms with no centralized system.
Staff Dependency for Routine Queries
Basic inquiries tied up floor staff, reducing attention to on-premise guests.
Lack of Real-Time Feedback
Insights on complaints and praise were delayed, limiting chances for immediate improvements.
Solutions
Unified AI Inbox
Unified all queries and reviews into a single interface, eliminating communication silos.
Instant AI-Powered Replies
Automated responses for FAQs, tracking inquiries, and menu questions across multiple channels.
Sentiment-Based Ticketing
Prioritized negative reviews and flagged urgent messages for human escalation.
Multi-Language Support
Engaged international customers with AI that understood and responded in 10+ languages.
24/7 AI Customer Support Chatbot
Delivered round-the-clock engagement without human intervention, improving loyalty and trust.
LeoBrain brought clarity and calm to our chaotic digital touchpoints. Online orders and review responses are now instant, smart, and aligned with our brand voice. Our team has more time to focus on guests inside the café, while digital customers get the same warm experience. We’ve never had this level of consistency across channels before.
Claire Holloway
Conclusion
By deploying LeoBrain’s AI SaaS solutions, BeanCraft transformed how it handled digital interactions, from reviews to online orders. The franchise saw faster response times, improved engagement, and fewer service escalations. Whether managing a busy brunch shift or weekend takeout surge, the brand now delivers a seamless, responsive experience that scales with demand.
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