UrbanMart, a leading retail chain, automated 80% of its seasonal hiring, reducing recruitment time by 65% and improving staff retention with LeoBrain’s AI tools.
Industry Type
Retail (Department Stores)
Location
Chicago, USA
Number of employee
15,000+

UrbanMart, a leading retail chain with 200+ stores, struggled with annual holiday hiring chaos. Manual processes failed to handle 5,000+ seasonal applications, causing stockroom delays and lost sales. After a disastrous 2022 season left stores understaffed during peak sales, they turned to LeoHire’s AI recruitment suite to overhaul their hiring, just in time for Black Friday.
HR teams spent 80+ hours weekly manually reviewing 10,000+ applications, causing them to miss qualified night-shift warehouse workers, resulting in 15% unfilled roles during peak December sales.
60% of seasonal staff quit by New Year’s, often because full-time students were scheduled for morning shifts or warehouse workers were placed as cashiers, costing $500K in rehiring and lost productivity.
Some store managers prioritized past retail experience while others valued 'friendliness,' creating wild service quality swings, causing a lot of back-and-forth and conflicted feedback.
Slow approvals delayed offer rollouts, leaving stores understaffed during peak season and losing sales due to long checkout queues.
Delayed role-fit assessments led to mismatched hires, increasing shadowing time and distracting managers from sales and inventory during peak retail periods.
Automatically filtered 10,000+ applications in 48 hours, flagging top candidates for night shifts/bilingual roles using keywords and availability matching.
AI aligned candidates’ preferred hours/locations with store needs, reducing mismatches and cutting turnover from 60% to 25% post-holidays.
With quiz responses automatically assessed by AI, the recruiting team slashed the screening time by 50% and contacted the scoring candidates directly.
Automated preboarding with instant offer letters, real-time acceptance tracking, and digital document uploads, clearing 95% of candidates for approval within hours, not days.
LeoHire’s role-specific assessments and AI-generated screening filtered the right candidates, minimizing mismatch, reducing onboarding prep, and saving managers valuable time.
LeoHire saved our holiday season. Their AI handled 80% of hiring, we brought on 4,200 seasonal staff in 3 weeks, all pre-matched to store needs. Even better? Stores with AI-hired staff saw 30% fewer customer complaints. Now we’re using this for permanent roles. Our ‘hire-to-productivity’ time dropped from 3 weeks to 4 days.
Lisa Chen
UrbanMart's AI-driven hiring revolution delivered $8.2M in holiday sales uplift by ensuring fully staffed stores during peak demand. With 65% faster recruitment and 45% better retention, they’ve reallocated 500+ HR hours to employee experience initiatives. As retail battles for hourly talent, LeoHire proves that AI isn’t just for tech giants.
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