Success story
Smarter Real Estate Lead Conversions with AI
HavenRise Properties, a mid-sized real estate agency in Manchester, doubled qualified leads and improved client engagement by 60% using AI-powered customer support from LeoBrain.
Industry Type
Real Estate
Location
Manchester, United Kingdom
Number of employee
70+
Introduction
HavenRise Properties, a mid-sized real estate agency in Manchester, struggled with managing high volumes of property inquiries across various channels. The slow responses were costing them leads. By integrating LeoBrain’s Conversational AI, the agency automated property query handling, enhanced client experiences, and achieved remarkable improvements in lead conversions.
Challenges Faced
High Volume of Inquiries
Hundreds of daily buyer inquiries overwhelmed support teams, causing delays and missed opportunities during peak interest hours.
Unqualified Leads
Agents spent hours reviewing irrelevant or low-intent inquiries, reducing bandwidth for high-potential property buyers.
Inconsistent Responses
Different agents gave varied answers about pricing and policies, leading to buyer confusion and trust erosion.
Fragmented Channels
Customer conversations were spread across WhatsApp, website, and email, leading to disjointed communication and lost follow-ups.
Language Barriers
International buyers struggled to get timely, accurate responses in their native language, hampering global deal closures.
Missed Upsell Opportunities
Lack of personalized property suggestions and cross-sells reduced customer lifetime value and lead-to-sale conversion rates.
Solutions
24/7 Conversational AI Deployment
LeoBrain’s embedded chatbot auto-responded to FAQs and inquiries round-the-clock, improving responsiveness outside business hours.
Intelligent Messaging Engine
AI-powered chat support responded in over 50 languages, enhancing communication with international and non-native English-speaking buyers.
AI Lead Optimization
LeoBrain’s chatbot analyzed inquiry patterns and pre-qualified leads, reducing agent effort on low-priority or irrelevant queries.
Tailored Property Suggestions
Based on user queries and past behavior, the AI chatbot offered relevant properties, improving engagement and upsell chances.
Unified Communication Platform
Integrated customer messages from multiple channels into one dashboard, ensuring no lead slipped through the cracks.
Consistent Customer Engagement
AI-powered messaging ensured real-time, accurate, and brand-aligned responses to maintain trust and buyer satisfaction across locations.
Before LeoBrain, managing property inquiries was like firefighting every day. Now, 85% of inquiries are answered instantly, leads are better qualified, and our conversions have improved by 60%. LeoBrain's AI customer chatbot feels like having 10 extra support agents working round-the-clock without missing a beat!
Amelia Foster
Conclusion
LeoBrain’s Conversational AI completely revolutionized HavenRise Properties' customer engagement strategy. With faster responses, smarter lead qualification, and consistent communication, the agency now operates at peak efficiency—turning more inquiries into closed deals and delivering memorable experiences to property seekers.
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