HavenRise Properties, a mid-sized real estate agency in Manchester, doubled qualified leads and improved client engagement by 60% using AI-powered customer support from LeoBrain.
Industry Type
Real Estate
Location
Manchester, United Kingdom
Number of employee
70+

HavenRise Properties, a mid-sized real estate agency in Manchester, struggled with managing high volumes of property inquiries across various channels. The slow responses were costing them leads. By integrating LeoBrain’s Conversational AI, the agency automated property query handling, enhanced client experiences, and achieved remarkable improvements in lead conversions.
Hundreds of daily buyer inquiries overwhelmed support teams, causing delays and missed opportunities during peak interest hours.
Agents spent hours reviewing irrelevant or low-intent inquiries, reducing bandwidth for high-potential property buyers.
Different agents gave varied answers about pricing and policies, leading to buyer confusion and trust erosion.
Customer conversations were spread across WhatsApp, website, and email, leading to disjointed communication and lost follow-ups.
International buyers struggled to get timely, accurate responses in their native language, hampering global deal closures.
Lack of personalized property suggestions and cross-sells reduced customer lifetime value and lead-to-sale conversion rates.
LeoBrain’s embedded chatbot auto-responded to FAQs and inquiries round-the-clock, improving responsiveness outside business hours.
AI-powered chat support responded in over 50 languages, enhancing communication with international and non-native English-speaking buyers.
LeoBrain’s chatbot analyzed inquiry patterns and pre-qualified leads, reducing agent effort on low-priority or irrelevant queries.
Based on user queries and past behavior, the AI chatbot offered relevant properties, improving engagement and upsell chances.
Integrated customer messages from multiple channels into one dashboard, ensuring no lead slipped through the cracks.
AI-powered messaging ensured real-time, accurate, and brand-aligned responses to maintain trust and buyer satisfaction across locations.
Before LeoBrain, managing property inquiries was like firefighting every day. Now, 85% of inquiries are answered instantly, leads are better qualified, and our conversions have improved by 60%. LeoBrain's AI customer chatbot feels like having 10 extra support agents working round-the-clock without missing a beat!
Amelia Foster
LeoBrain’s Conversational AI completely revolutionized HavenRise Properties' customer engagement strategy. With faster responses, smarter lead qualification, and consistent communication, the agency now operates at peak efficiency—turning more inquiries into closed deals and delivering memorable experiences to property seekers.
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