Success story
EdTech Startup Slashes Query Backlog by 70% with AI Chatbot
LearnForward, a fast-scaling EdTech startup, streamlined student onboarding and FAQ handling with LeoBrain’s AI chatbot, slashing ticket backlog by 70% and improving student retention.
Industry Type
EdTech (Educational Technology)
Location
Austin, Texas, USA
Number of employee
100+
Introduction
An innovative EdTech startup, LearnForward, faced an overwhelming ticket backlog as student queries skyrocketed with rapid enrollment. Manual responses slowed onboarding and frustrated users. By integrating LeoBrain’s Conversational AI tools, the startup automated onboarding support, instantly answered FAQs, and cut ticket volumes by 70%, improving user satisfaction and driving higher student retention rates.
Challenges Faced
Query Overload
The support team was swamped with repetitive onboarding and course access queries, delaying responses.
Slow Response Times
Students often waited 24-48 hours for basic onboarding assistance, causing frustration and early drop-offs.
Inconsistent Information
Different support agents gave inconsistent answers, leading to confusion and duplicate queries.
Limited Language Support
Students from non-English-speaking regions faced barriers in receiving fast, localized support.
Scattered Communication Channels
Managing queries across email, WhatsApp, and the website created inefficiencies and delayed resolutions.
High Agent Burnout
Support teams reported burnout due to the repetitive nature of ticket handling, affecting performance and morale.
Solutions
AI-Powered FAQ Automation
LeoBrain’s chatbot handled 80% of repetitive queries, instantly assisting students on onboarding and course navigation.
24/7 Instant Support
Conversational AI provided real-time answers anytime, reducing student wait times drastically.
Intelligent Messaging in 50+ Languages
Multilingual AI support allowed students worldwide to interact seamlessly without language barriers.
Unified Communication Hub
Integrated chats from WhatsApp, website, and app into a single dashboard for quicker and more organized responses.
AI-Driven Query Handling
Smart analytics identified urgent cases versus FAQs, routing critical tickets to human agents only.
Personalized Student Suggestions
The chatbot used browsing and enrollment history to recommend relevant courses, boosting engagement and upsells.
LeoBrain’s Conversational AI completely transformed how we manage student support. The onboarding process became seamless, FAQ resolutions became instant, and our ticket backlog shrank by 70%. Our support team can now focus on strategic tasks, and students enjoy an interactive experience from the start. It’s the smartest investment we made this year.
Sophia Reed
Conclusion
By implementing LeoBrain’s AI-powered Conversational Support, LearnForward cut ticket volumes dramatically and improved student satisfaction across all touchpoints. With 24/7 multilingual assistance, real-time query handling, and smarter onboarding workflows, the startup strengthened user loyalty and streamlined its support operations—setting a new standard for EdTech customer experience in a competitive digital learning landscape.
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