Success story
EdTech Startup Slashes Query Backlog by 70% with AI Chatbot
LearnForward, a fast-scaling EdTech startup, streamlined student onboarding and FAQ handling with LeoBrain’s AI chatbot, slashing ticket backlog by 70% and improving student retention.
Industry Type
EdTech (Educational Technology)
Location
Austin, Texas, USA
Number of employee
100+
Introduction
An innovative EdTech startup, LearnForward, faced an overwhelming ticket backlog as student queries skyrocketed with rapid enrollment. Manual responses slowed onboarding and frustrated users. By integrating LeoBrain’s Conversational AI tools, the startup automated onboarding support, instantly answered FAQs, and cut ticket volumes by 70%, improving user satisfaction and driving higher student retention rates.
Challenges Faced
Query Overload
The support team was swamped with repetitive onboarding and course access queries, delaying responses.
Slow Response Times
Students often waited 24-48 hours for basic onboarding assistance, causing frustration and early drop-offs.
Inconsistent Information
Different support agents gave inconsistent answers, leading to confusion and duplicate queries.
Limited Language Support
Students from non-English-speaking regions faced barriers in receiving fast, localized support.
Scattered Communication Channels
Managing queries across email, WhatsApp, and the website created inefficiencies and delayed resolutions.
High Agent Burnout
Support teams reported burnout due to the repetitive nature of ticket handling, affecting performance and morale.
Solutions
AI-Powered FAQ Automation
LeoBrain’s chatbot handled 80% of repetitive queries, instantly assisting students on onboarding and course navigation.
24/7 Instant Support
Conversational AI provided real-time answers anytime, reducing student wait times drastically.
Intelligent Messaging in 50+ Languages
Multilingual AI support allowed students worldwide to interact seamlessly without language barriers.
Unified Communication Hub
Integrated chats from WhatsApp, website, and app into a single dashboard for quicker and more organized responses.
AI-Driven Query Handling
Smart analytics identified urgent cases versus FAQs, routing critical tickets to human agents only.
Personalized Student Suggestions
The chatbot used browsing and enrollment history to recommend relevant courses, boosting engagement and upsells.
LeoBrain’s Conversational AI completely transformed how we manage student support. The onboarding process became seamless, FAQ resolutions became instant, and our ticket backlog shrank by 70%. Our support team can now focus on strategic tasks, and students enjoy an interactive experience from the start. It’s the smartest investment we made this year.
Sophia Reed
Conclusion
By implementing LeoBrain’s AI-powered Conversational Support, LearnForward cut ticket volumes dramatically and improved student satisfaction across all touchpoints. With 24/7 multilingual assistance, real-time query handling, and smarter onboarding workflows, the startup strengthened user loyalty and streamlined its support operations—setting a new standard for EdTech customer experience in a competitive digital learning landscape.
You might like this
Small & Medium Business
Five-Star Service With AI
Here’s how a growing UK-based F&B chain tackled escalating hiring demands during peak seasons with AI ATS.
Read More
Manufacturing
Enterprise Leadership Reinvented
Explore how a global industrial manufacturer revolutionized leadership hiring eliminating executive mis-hires by 55%.
Read More
Healthcare
MedTech Startup Bulk Hiring
Here’s how CareOnCall hired 20 certified specialists 50% faster by integrating AI-powered Applicant Tracking System.
Read More
Enterprise
Error-Free Hiring with AI
Explore how AlliedMec Industries deployed LeoBrain’s AI ATS to overcome error-prone technician recruitment.
Read More
EdTech
EdTech Startup Hires Visionary Talent
Learn how an ambitious EdTech fast-tracked instructor and TA recruitment by adopting AI Applicant Tracking System.
Read More
Banking, Finance & Insurance (BFSI)
Scaling Blockchain Hiring
Explore how a leading Fintech enterprise leveraged LeoHire’s AI recruitment tools reducing time-to-hire by 70%.
Read More
EdTech
Slash Query Backlog with AI
Learn how a fast-scaling EdTech startup slashed query backlog by 70% with AI customer support chatbot.
Read More
Banking, Finance & Insurance (BFSI)
Soaring Client Satisfaction Scores
Explore how a leading UK-based financial consultancy resolved up to 60% queries with AI customer support.
Read More
Real Estate
Smarter Lead Conversions
Learn how PropertyNow doubled qualified leads and improved client engagement by 60% using AI chatbot.
Read More
Hospitality Management
Transformed Luxury Hospitality Hiring
Learn how a global hotel hired multilingual staff in 30 days using LeoHire’s language AI
Read More
Technology
Tech Agency Support Automation
Learn how a UK-based digital solutions agency resolved up to 90% of queries with LeoBrain’s AI SaaS solutions.
Read More
Tech Startup
Startup Expansion with AI ATS
Learn about how a growing tech startup leveraged enterprise-level LeoBrain’s AI ATS to grow exponentially.
Read More
Real Estate
2x Real Estate Leads
Learn how HavenRise Properties doubled qualified leads and improved client engagement by 60% using AI chatbot.
Read More
Small & Medium Business
Local Retailer Scales Branch Hiring
Explore how a local retailer tackled unpredictable seasonal hiring across using AI recruitment software.
Read More
Healthcare
Support AI Automation
Explore how a diagnostics centre boosted operational efficiency by 45 % with an AI customer chatbot.
Read More
Hospitality
Café Franchise Support Excellence
Discover how a US-based café franchise established customer loyalty with LeoBrain’s AI-powered SaaS solutions.
Read More
Small & Medium Business
Accelerate Hiring Cycles
Here’s how TutorBridge, an EdTech SMB, slashed hiring cycles from weeks to days with AI hiring tool.
Read More
Real Estate
Streamlining Real Estate Hiring
Explore how a growing real estate agency slashed time-to-hire by 50% with AI ATS.
Read More
Enterprise
Revamped Resort Hiring with AI
Learn how a pioneering hospitality group automated seasonal hiring with AI.
Read More
EdTech
Empowering EdTech with AI
Learn how an ambitious EdTech enabled personalized learning and interaction with conversational AI.
Read More
Chosen by Industry Leaders Worldwide
Join the league of forward-thinkers who drove complete digital transformation and revolutionized their business with our AI-driven solutions.
Cutting Edge-AI Tailored For Your Industry
Elevate your business with AI-generated automation across recruitment, finance, and customer support. LeoBrain’s cloud-based platforms are built to future-proof your business in an ever-evolving AI landscape.
Technology
Lead your business with AI tools that accelerate development, automate workflows, and enhance operational growth.
Healthcare
Empower your care teams with personalized treatment plans, predictive insights, and automated admin processes.
Retail
Stay ahead of the curve with artificial intelligence that powers everything from customer insights to faster hiring for retail success.
Fintech
Secure your transactions and automate financial processes with zero friction by hassle-free integration of AI in finance.
Ready to Transform with AI?
Manufacturing
Boost productivity and reduce downtime with AI-driven solutions that reduce delays and boost industrial efficiency.
Hospitality
Deliver five-star experiences with streamlined staffing, service, and guest personalization, every step of the way.
Automotive
From showrooms to supply chain, optimize production, recruitment, and logistics to transform all your operations efficiently.
Real Estate
Ditch paperwork with automated hiring, client interactions and property management with AI for real estate.
Ready to Grow with AI?
Future-proof your business with AI. Whether you’re hiring top talent or streamlining operations, unlock growth at every level with leading-edge tech solutions that simplify all your business operations.
Innovate.
Inspire.
Ignite.
Inspire.
Ignite.
© Coretus Technologies Pvt. Ltd.