Highlights
AI language assessments escalated multilingual staff hiring significantly
Improved guest satisfaction scores by 35% across international properties
Spiked savings in training & onboarding through smarter talent alignment
Quick Overview
Client
EliteHosts (Global Hotel Group)
Industry
Luxury Hospitality & Hotel Management
Country
UAE (Headquartered in Dubai)
Project Size
3,000+ candidate evaluations across 8 languages
Duration
6 weeks
Team Size
12 recruiters + 3 regional HR leads
Hiring Challenges
Client faced struggled to source multilingual, culturally fluent staff for its new Maldives resort.
- Struggled to verify real-world language fluency
- Lack of efficient soft-skill evaluation
- Slow manual assessments delaying urgent seasonal hiring
- High attrition & repeated onboarding
The Solutions We Provided
With LeoBrain, client’s multilingual hiring transformed into a streamlined, insight-driven process.
- Live language assessments simulated real guest interactions
- Tailored screening templates gauged etiquette & guest-handling sensibilities
- Enabled global coordination & instant interview setups
- Identified top candidates as per different departments
The Impact
LeoBrain’s AI turned client’s multilingual hiring into a faster and service-driven process:
- Hired 100+ multilingual staff in 30 days
- Improved guest satisfaction by 35% across resorts
- Reduced training costs by $1.2M annually
- Lowered attrition rates by 40% through better skill-role alignment
| 90% | Hiring Escalation |
| 35% | Improvement in Guest Satisfaction |
| 50% | Reduction in Training Costs |
| 40% | |
Conclusion
EliteHosts proved that exceptional hospitality starts with intelligent hiring. Using LeoBrain’s AI Recruitment Software, they hired 100+ multilingual staff in 30 days, cutting costs by $1.2M. For global hotels, this technology is the strategic asset to securing top talent and delivering truly 5-star guest experiences.
The Real Hiring Impact
AI spotted a candidate with exceptional crisis-handling skills, despite imperfect French.
- Layla Al-Farsi, Elite Resorts
